General Terms and Conditions of Sale

ARTICLE 1: General

The purpose of these general conditions of sale is to govern the contractual relations between the seller, Annie Stasse, 104 boulevard Le Corbusier, 36000 Châteauroux, and the Customer defined below as the user of the site https: //www.artisanathai .com.

All other conditions are binding on the seller only after written confirmation and accepted by both parties. The information on the site may be changed without notice.

Confidentiality, information concerning the protection of personal data:

I guarantee that I do not collect any information without the knowledge of visitors to my site. I consider that your personal data, ie your name, your postal address, your telephone number, your e-mail address, as well as any data communicated on my site or generated through your navigation are confidential data. In accordance with the legal obligations I keep this information in reinforced security conditions and with limited durations in time. See article Cookies and the one on the Privacy Policy.

The customer's data is kept by the seller for the purpose of keeping records according to the standards set by the state.

ARTICLE 2: Products and Services

The essential characteristics of the products offered for sale are presented on the site and each product includes a detailed description and one or more photos.

Although the photographs and other reproductions of the products faithfully represent them on the site, these are however only indicative and have no contractual values, these photos are kept by the seller to demonstrate in case of dispute by the customer.

More generally, the seller can not be held responsible:

  • interruptions or delays recorded on the site due to the execution of maintenance works, technical breakdowns, a case of force majeure (for example: illness, burglary, natural disasters, etc.), because of third parties or any circumstances whatsoever, regardless of his will;
  • impossibility of the customer or the seller to temporarily access the site, due to facts beyond his control, such as the cases of computer breakdowns, interruptions of the Internet or failure of the Customer's receiving equipment to the Internet.

ARTICLE 3: Period of validity of the offers

The products offered without indication to the contrary are available in stock and can be ordered, stocks are most often per unit.

ARTICLE 4: Product prices

The prices listed on the website are expressed in Euros. Prices shown are inclusive of all taxes (TTC). They can be modified at any time and without notice.
At this price, it is appropriate to add the shipping costs calculated according to the weight, the size, the destination of the packaged products according to the scale of La Poste in force. These shipping costs are specified during the ordering phase that precedes the purchase confirmation and paid for by the grand total.

ARTICLE 5: Orders

If the customer wishes to place an order, he must first identify himself or not according to his choice. For this purpose, he will fill out, according to the information requested, a form at his disposal where he will include the necessary information for his identification including his name, surname, telephone number, e-mail address, billing and delivery address. Additional information may be requested later to ensure the quality and security of the transaction.

The Customer having chosen the presented products, will validate definitively his order by clicking on the button "to place the order" and "I read and I accept the general conditions of sale" to manifest his commitment and his acceptance of these General Conditions of sale. Sale. From this moment, the order is recorded, and an order reference is communicated to the customer on the screen and / or by electronic mail (e-mail). At this moment, the data recorded by the seller constitute the proof of the nature, the content and the date of the order and form contract between the seller and the buyer, it is the invoice of the customer:

Billing includes the price details of each product including tax.

  • The seller will be entitled to refuse any order:
    by a customer with whom there is a dispute over payment of a previous order or suspected fraud.
  • not in accordance with these general conditions of sale.

In general, it is provided express agreement between the seller and the customer that e-mails (e-mail) will prevail between the parties as well as automatic registration systems used by the website https: // www. It will not be sent duplicate printed order. It is up to the buyer to do it from the email he has received which acts as an invoice.

In addition, the seller undertakes to keep the elements relating to any order for a legal period of 3 years and keeps them at the disposal of the customer in the heading "Your account" in the case where the customer will be identified at the time of the placing of his orders or on simple request sent by mail. If the customer has not identified / registered at the time of his order he will have no information of its anteriority.

The order and the invoice are confirmed by the payment of the customer.

ARTICLE 6: Payment

Payment of the customer's purchases is made by bank transfer to my account, by Stripe who accepts credit cards without registration.
The seller reserves the right to request additional proof of identity to the Client in the following cases:

  • are committed
  • suspicion of fraud

ARTICLE 7: Payment period

The price is payable cash on the day of the order by bank transfer or credit card via Stripe. Depending on the legislation in force in the delivery area, customs duties and duties may be claimed by them to the Customer.

ARTICLE 8: Delivery

Delivery is made to the address specified by the customer when placing his order. It can only intervene once the order paid and validated by the seller.
Any ordered product is dispatched as soon as possible, except major impediment: illness, holidays, to the other reason.

In case of force majeure or exceptional events (natural disasters, illness, strikes ...) delaying or prohibiting the delivery of the goods, the seller is released from any liability.

The deadlines are those indicated by La Poste: in metropolitan France their standard is 2 days, for Mondial Relais the delays are longer. Any delay will be charged to them.

ARTICLE 9: Delivery Claim

The customer accepts the products delivered in the state and therefore no claim for damages during transit will be accepted. It is the customer's responsibility to carry out all checks and reservations on arrival of the equipment and to exercise, if necessary, any recourse with La Poste or Mondial Relais.

Upon receipt of the goods, the customer must immediately check their condition and conformity with the contract. All claims relating to a defect of the delivered products, to an inaccuracy in the quantities or to a erroneous reference compared to the order confirmed by the salesman, must be formulated by mail Registered Acknowledgment of Reception, photos attached to the support, in a four days after receipt of the goods, failing which the right to the claim will cease to be acquired. The state of origin of the products (which are generally in 1 only copy as indicated in their description, and thus become exhausted once sold) is kept in photo by the seller and will prove in case of complaint of the customer.

ARTICLE 10: Right of withdrawal

In accordance with the provisions of Articles L.121-20 and following of the Consumer Code, the Customer has a right of withdrawal which he can exercise, without having to justify reasons, within fourteen days of the receipt of articles, for an exchange.

The customer has the faculty to return at his expenses the delivered articles, in their packing of origin, in perfect state, complete (accessories ...) and accompanied by a copy of the invoice and proof of the payment with the purchase.

It will be up to the customer to keep any proof of this return, which assumes that the products are returned by registered mail, or by any other means giving a certain date, the return costs remaining in any case at the customer's expense.

The exchange of the article-s returned against another product chosen by the customer will be within the legal period of 14 days maximum date of receipt of the return of / s product / s, the cost of sending this new product will be charged to the customer.

Products returned incomplete, worn, damaged or soiled are not refunded.

ARTICLE 11: Applicable Law

These general conditions of sale are subject to French law.


The present general conditions of sale are modifiable at any time to remain always in conformity with the law, of which one can find the details on the page of the government DGCCRF (Directorate General of competition, consumption and the repression of frauds):

E-commerce: the rules applicable to relations between professionals and consumers (B to C relationship) - 22 / 06 / 2017